1:Product FAQ

Q:What products do you mainly sell？

We specialize in a full range of solar PV system accessories,including PV DC cables(1000V/1500V),solar extension cables,PV wire harnesses,solar connectors,solar branch connectors,PV fuse connectors,solar smart track optimizer,solar junction box,and waterproof cable glands.All products are applicable for rooftop solar,balcony PV systems,ground power stations and energy storage systems.

Q:What wire gauges do your PV cables support?

Our PV cables cover mainstream specifications:1.5mm²,2.5mm²,4mm²,6mm²,10mm²~35mm²(16AWG,14AWG,12AWG,10AWG,8AWG~1AWG)with customized lengths and color options(red/black/blue)available to meet different solar installation standards in North American,Europe,Southeast Asia and Middle East markets.

Q:Are your connectors compatible with mainstream solar brands?

All our PV series connectors are universal compatible with mainstream global solar panel,inverter and controller brands.Strict dimensional standard ensures perfect plug-and-play performance without loose contact or poor conduction problems.

Q:What is the service life of your PV accessories?

Our PV cables and connectors adopt imported weather-resistant insulation materials.The outdoor service life can reach 25 years,resistant to UV radiation,high temperature,low temperature and aging,fully matching the service life of solar power generation systems.

2:Certification&Compliance FAQ

Q:What certifications do your PV cables and connectors have?

All our products pass core international industry

certifications:TUV,IEC,EN62109,CE,RoHS,UL.We also support customized certification compliance for Southeast Asia,North American,European,Australian and Middle Eastmarket access requirements.

Q:Do your products meet EU and UK solar market standards?

Yes.Our PV cables and connectors fully comply with EU low voltage directives and UKCA standards,meet European balcony PV and commercial power station installation specifications,and can pass local official inspections smoothly.

Q:Can you provide certification documents for customs clearance?

Absolutely.We can provide complete official documents including certification reports,test certificates,factory qualification files,CE declaration files to support your customs clearance and local market sales.

3:Customization FAQ

Q:Do you support OEM/ODM customization?

We provide one-stop OEM and ODM services,including custom cable length,wire printing,logo printing,packaging design,and special specification connector customization according to customer drawings and samples.

Q:Can I customize exclusive packaging and brand labeling?

Yes.We support neutral packaging and customer private brand packaging.We can print your brand logo,barcode,product parameters and certification information on products and packages to help you build your local brand.

Q:What is the MOQ for customized products?

Conventional specification customization has low MOQ.Stock standard products support small batch trial orders,and large customized orders can enjoy preferential factory prices.We support long-term exclusive cooperation for distributors.For more details,please contact us immediately.

FAQ

4:Order&Price FAQ

Q:Are you a factory or trading company?

We are a professional manufacturer focusing on PV cable and connector production with independent factory,complete production lines and strict quality inspection system.We provide factory direct sales price and stable supply capacity.

Q:Can you provide free samples?

We support free sample service for quality inspection.Customers only need to bear the international freight cost.Sample orders can be delivered within 3 working days.

Q:Is the price negotiable for bulk orders?

Yes.We have tiered price discounts according to order quantity.The larger the order volume,the more favorable the unit price.We provide long-term stable quotation for wholesalers,agents and project engineering companies.

Q:What are your payment terms?

We support T/T,Western Union,L/C and other international mainstream payment terms.For long-term cooperative customers,we can negotiate flexible payment terms.

5:Shipping&Delivery FAQ

Q:What is your production and delivery lead time?

Standard stock products can be shipped within 3-5 working days.Conventional customized orders take 7-10 working days,and large engineering orders will confirm the delivery schedule in advance.

Q:Which countries and regions do you export to?

Our products are widely exported to Europe,Southeast Asia,Middle East,Australia,Africa and other global markets,with rich export experience and mature logistics solutions.

Q:Can you provide DDP/DDU door-to-door shipping service?

We cooperate with professional international freight forwarders and can provide DDP,DDU,FOB,CIF and other full range of logistics services to meet different customer shipping needs.

6:Quality&After-sales FAQ

Q:How do you control product quality?

We implement full-process quality control from raw material incoming inspection,production process monitoring to finished product testing.All products are 100%tested for conduction,waterproof and pressure resistance before delivery.

Q:Do you provide after-sales warranty service?

We provide 10-year official warranty for all PV cables and connectors.For quality problems caused by product itself,and In accordance with the warranty policywe support free replacement.

Q:How to solve product installation and use problems?

We provide free professional installation instructions,operation videos and technical support.Our professional engineering team can provide 24-hour online technical consulting service.

Q:Can you support project technical matching consultation?

Yes.We can provide personalized product matching solutions according to your solar system voltage,power,installation environment and local standards,to ensure product safety and system compatibility.